Terms of service

Terms & Conditions

Welcome to Canessa. By accessing our website (www.canessa.in), using any of our services, or purchasing our products, you agree to abide by the following Terms & Conditions. These terms apply to all users of the site, including browsers, vendors, customers, and content contributors. Please read them carefully before proceeding.

 

1. Eligibility

You must be 18 years or older to make purchases or create an account on our site. If you are under 18, you may use the website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

 

 

2. Account Creation & Security

When creating an account, you agree to provide accurate and complete information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We are not liable for any unauthorized use of your account.

 

 

3. Product Information

We strive to provide clear, accurate, and up-to-date information regarding our products, including descriptions, ingredients, and pricing. However, we do not warrant that all product descriptions or content are error-free, complete, or current. If you believe a product you received is not as described, please contact us for resolution.

 

 

4. Pricing & Payment

  • All prices listed are in Indian Rupees (INR) and include applicable taxes unless specified otherwise.

  • We reserve the right to change pricing at any time without notice.

  • Accepted payment methods include credit/debit cards, UPI, and net banking via secure third-party payment gateways.

  • Full payment must be made before your order is processed and dispatched.

 

 

5. Order Processing & Confirmation

  • Order confirmation does not imply acceptance. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or stock unavailability.

  • Once the order is dispatched, a confirmation email with tracking details will be sent to you.

  • We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.

 

 

6. Shipping & Delivery

  • Orders are usually processed within 2–5 business days.

  • Estimated delivery timelines may vary based on your location and courier service availability.

  • We are not responsible for delays due to unforeseen circumstances, third-party logistics, or public holidays.

 

 

7. Returns & Cancellations

  • Due to hygiene and safety concerns, we do not accept returns of opened or used products.

  • You may cancel an order before it has been shipped. Once dispatched, cancellations are not permitted.

  • In case of damaged, defective, or incorrect products, please contact our support team within 48 hours of delivery with supporting images. We will offer a replacement or refund as deemed appropriate.

 

 

8. Product Safety & Usage

Our products are made with natural, biodegradable materials and are designed to be safe and gentle. However, individual skin sensitivity may vary. Always read the product labels before use. Discontinue use and consult a healthcare professional if irritation occurs.

 

 

9. Intellectual Property

All content on this website, including text, graphics, images, logos, product packaging, and designs, is the property of Canessa or its content providers and is protected under applicable intellectual property laws. You may not reproduce, duplicate, sell, or exploit any portion of the site or products without express written permission.

 

 

10. Use Restrictions

You agree not to:

  • Use the website for any unlawful or unauthorized purpose.

  • Attempt to hack, disrupt, or interfere with the website’s functionality or security.

  • Upload viruses, malware, or any harmful code.

  • Violate any applicable laws or regulations.

 

 

11. External Links

Our website may include links to third-party websites for additional information or services. We do not endorse or control these external sites and are not responsible for their content, privacy practices, or operations.

 

 

12. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and safeguard your personal data. By using our website, you consent to our data practices as described therein.

 

 

13. Limitation of Liability

To the fullest extent permitted by law, Canessa shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from:

  • Your use or inability to use our website or products

  • Any delays, errors, or omissions in website operation

  • Any harm resulting from product misuse or allergic reactions

Our total liability shall not exceed the amount paid by you for the product or service in question.

 

 

14. Indemnification

You agree to indemnify, defend, and hold harmless Canessa, its affiliates, and employees from any claim or demand made by a third party due to your breach of these Terms or violation of any law or rights of a third party.

 

 

15. Modifications to the Terms

We reserve the right to revise these Terms & Conditions at any time. Changes will be effective immediately upon posting. Continued use of the website after any changes indicates your acceptance of the revised terms.

 

 

16. Termination

We may terminate or suspend access to your account or our services at any time, without prior notice, if we believe you have violated any part of these Terms.

 

 

17. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in India.

 

 

18. Contact Us

For questions, feedback, or concerns, please reach out to us at:

Email: care@canessa.com
Phone: +91 9899677189